RETURN POLICY 

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase!

If there’s anything we can do to improve your experience, please contact us at info@rashaahsessentials.com. 

We accept return requests for packages that are unopened and unused with the original packaging still intact.

The product(s) must be in their original packaging and in the same condition it was received.

If you wish to return your item(s), we must receive your return request within 30 days of the date you received your product.

REFUND

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We will follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies differ in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show on your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@rashaahsessentials.com within 30 days of receiving your product to begin the process.

return shipping

After you’ve submitted a return request to info@rashaahsessentials.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package. You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.